There are many cleaning services out there, but the difference between a good, average, or excellent company can really make a big difference. How do you choose the right professional cleaning company? This list contains 15 things you should look out for when hiring a professional cleaning company. This list will help you determine which cleaning service is reliable and which is not (before hiring them).
1. Get price estimates from at least three companies
This is a good idea for a number of reasons. It is not only to determine which cleaning company is most affordable, but also to compare prices for similar services. Although it may sound cliché, “You get what your pay for” isn’t necessarily true. Even if there are not great price differences, it is best to choose the professional cleaning company that offers the best value for money. If the price difference is significant, you should be suspicious.
It is a good idea to inquire about the pricing of the services and if they include all the materials (labor) as well as the cost of a customized cleaning service.
2. Ask them how long they have been in business.
Many businesses go out of business, so it is a positive sign that a cleaning company has managed to remain in business. Although longevity is not a guarantee for greatness, it should still be considered. It is important to remember that a business can’t survive for many years without satisfied customers.
3. Ask them if they offer a guarantee on their work.
Many companies claim that you will be satisfied with your purchase. But what does this mean? Is it that they will refund you if you’re not satisfied? This is important information to know before you hire anyone to do your job (especially one that guarantees satisfaction).
4. Ask for a list.
Loyal and satisfied customers are a sign of a good company. Ask for references to ensure you feel confident that you are dealing directly with a company that has many satisfied clients.
5. They can provide all your cleaning needs.
It’s important to understand all of the services offered by professional cleaners before you hire them. It’s better to hire one company than a lot of different cleaning companies. It is easier to keep track and not have to look at the list each time you hire a new company. Do they do floor waxing, carpet cleans, or maid service? Before you hire them, it’s a good idea to learn about all their services. It’s best to choose the cleaner who offers the most services if there are more than one cleaning company.
6. Are they able to offer green cleaning products?
The green cleaning movement has made it possible to hire a cleaning company and not worry about whether the products they use are better for you. Green cleaning is just as effective as traditional cleaning but it does a better job because it does not add chemicals or toxins to the environment. Green cleaning is something you should consider if you’re interested.
7. Are they available 24/7 for emergency cleaning?
It’s important to know that your cleaning company can be reached at any hour of the day or night to help you avoid any potential disasters. Your cleaning company should be familiar with your building and have access to it. This will make it easier for them solve any cleaning disasters or emergencies than someone who has never worked for you.
8. Are they licensed, bonded, and insured?
When hiring a cleaning service, or any other company, it is important to ensure that they have the required licenses. Bonded means they are responsible in case of loss or damages. Bonding a professional cleaning company guarantees you won’t be liable for any damages or other failures. You should never hire a cleaner if they can’t provide proof of their insurance.
9. Are you assigned a customer service representative to your account?
It can sometimes be difficult to reach the person cleaning your house. If you call the company, you might be transferred to someone unfamiliar with your account. You should know the name of the person who is cleaning your account. If there is, you can also call them directly to find out their number. This will save you time and avoid having to transfer people and look them up.
10. How can you find out if they track your requests?
Ask the company how they handle your requests or issues. How will you know when the issue has been resolved? You should ensure that they have a clear process in place for assessing, addressing and following up.
11. They will create a customized cleaning plan for your needs.
Before you get a quote from a cleaning company, they need to visit your place and ask you questions about what you want and how they can tailor the work to you. Professional cleaners should have a tailored cleaning plan. You are hiring them so that they can provide what you need, not what they think you want.
12. Do cleaners have the best industry training?
A properly trained staff will ensure that you get the best possible cleaning service. You should also ensure that your staff is well-trained. Some property, such as floors and desks, can be accidentally scratched by improper cleaning.
13. Make sure they conduct background checks on all cleaning staff and managers.
Your property is being given to cleaning companies. You should ensure that your cleaning company is trustworthy. If a company doesn’t conduct background checks, it’s unlikely that they will stay in business for very long.
14. Are they doing a deep/detail clean?
Many cleaning companies don’t provide detailed cleaning or forget to do so. Ask your cleaning company whether they offer a deep clean. Do they offer deep cleaning? If so, it’s a good idea to ask.
High dusting should not be done too often. Ask your cleaning service if they perform a deep clean and how often. You can also Google how often deep cleaning should occur to find out if they are really able to say how often.
15. Ask them about the way they inspect your building, and what cleaning they do.
It is important that you have regular inspections of your office by a cleaning service to ensure that they provide the best possible service. Cleaning companies should offer regular inspections. This shows that they care about their customers and are willing to check on your building, similar to a doctor.